WhatsApp Chatbot Fashion E-commerce
2 hours3 seconds
- Industry
- Fashion E-commerce
- Duration
- 4 Minggu
- Services
- AI Agents & Automation
The problem
Customer service was overwhelmed by thousands of daily messages asking about stock and shipping receipts. With an average two‑hour response time, many potential buyers canceled their orders.
What we did
We built a bot using natural language processing that connects directly with the ERP inventory system and a third-party logistics API. It understands slang and abbreviations.
Results
- Response time dropped from 2 hours to 3 seconds.
- Customer satisfaction increased from 70% to 95%.
- Operational costs for customer service decreased by 40%.
- Daily conversation capacity grew from 500 to 2,000.
Sound familiar?
Send one paragraph. We will reply with an approach and a realistic timeline.