AI Agent Customer Support
- Industry
- E-commerce
- Duration
- 6 Minggu
- Services
- AI Agents & Automation
The problem
A high volume of support tickets caused long wait times and reduced customer satisfaction.
What we did
We built an LLM-based AI agent trained on the company’s knowledge base. It handles complex customer questions and automatically escalates issues when needed.
Results
- 70% of support tickets were automated.
- Customers received 24/7 responses in seconds.
- Support operational costs were reduced by 50%.
- Customer satisfaction reached 92%.
Sound familiar?
Send one paragraph. We will reply with an approach and a realistic timeline.